Refund policy
Thrivene Return Policy
30-Day Return Window
At Thrivene, we want you to love what you purchase. If you’re not completely satisfied, you may return your item within 30 days of delivery for a refund, exchange, or store credit.
Return Policy Overview
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order number or receipt) is required
Non-returnable items may include:
- Final sale or clearance items
- Gift cards
- Personalized or custom products
Return Costs & Responsibility
Defective or Incorrect Products
If you receive an item that is damaged, defective, or incorrect:
- Customer is responsible for covering shipping costs
- You are eligible for a full refund or free replacement
- Please contact us within 7 days of delivery with photos of the issue
Changed Mind / Customer Preference
If you decide you no longer want the item:
- You are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- A refund will be issued once the item is received and inspected
Refund Process
- Once your return is received and approved, refunds are processed within 5–10 business days
- Refunds will be issued to your original payment method
- Depending on your bank, it may take additional time for the refund to appear
Exchanges
We offer exchanges for defective, damaged, or incorrect items.
For size or preference changes, we recommend returning the item and placing a new order.
How to Start a Return
To initiate a return, please contact us at:
support@thrivene.com
Include:
- Your order number
- Reason for return
- Photos (if applicable)
Contact Us
If you have any questions about your return, feel free to reach out:
support@thrivene.com